This Privacy Notice explains how we collect, use and protect any information about you. It also tells you how to get in touch if you have any questions, which we will be more than happy to answer. If you’re interested in what we do with cookies and similar technologies, please check out our Cookie Statement.
We may change this Notice from time to time; so please check back here for any updates.
We can’t help you make a booking or request a quote without certain information. When you do either of those things, we ask you for the information we need so we can give you what you want. This is pretty standard stuff and may include your name, age and contact details (email and phone number).
In addition, we collect information from your computer when you use one of our platforms, even if you don’t make a booking. This may include your IP address and which browser you use. There are also situations where we receive information about you from third parties, or automatically collect other information. This is a basic overview of the information we collect.
We store and use the information that you give us. When you make a booking, we need at least your name, email address, phone number and age.
If you get in touch with us (by phone, by email or through social media, for example) we will collect information from you there too.
There are also other ways you might give us information. For example, if you’re browsing with your mobile device, you can share your current location with us, so we can provide you with the best possible service. To make things easier, you can also open a user account, which lets you review and manage your bookings, as well as saving your personal settings and your passport and driving licence details. It also makes it easier to make future bookings.
When you make a booking, we record what platform you made it on, and how you got to our platform (if you came through from another site, for example).
Even if you don’t end up making a booking, we may automatically collect some information when you visit our platforms. This may include your IP address, which pages you’ve visited, which browser you’re using, and information about clicks. It might also include information about your computer’s operating system, its application version, language settings, device-specific setting and characteristics, and data that identifies your device.
If you’re using a mobile device, we might also collect location details. And we might analyse, and process basic data related to the apps installed on it (e.g. name, description and category).
We ask for your personal data so we can book your car (and anything else you need for your booking), and make sure you get the best possible service. We also use it to contact you, and to tell you about our latest deals and special offers. These are the main reasons we collect your personal data, but there are other reasons too.
We may use your personal data in the following ways:
Bookings: First and foremost, we use your personal data to make and administer your booking. This includes sending you communications in relation to your booking, such as confirmations, modifications and reminders.
Communicating with you: There may be other times when we contact you by phone, email or SMS. There could be a number of reasons for this, including:
Responding to, and handling any requests you have made.
Emailing you a reminder about a booking you didn’t finalise, to see if you need any help to do so. We see this as a useful additional service because it lets you carry on with a booking without having to find the car again or fill in all the booking details from scratch.
Sending you a questionnaire or inviting you to review your experience.
Sending you other material related to your booking, such as how to contact us (or another company) if you need help during your booking.
Sending you a summary of your previous bookings.
To process your personal data like this, we rely on the following legal grounds:
Performance of a contract: We need to use your personal data to fulfil any contract you’ve made with us.
Only competent authorities: We may share your personal data with government or investigative authorities if we’re required to do so by law (or any regulation having the force of law). This includes court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if strictly necessary for the prevention, detection or prosecution of fraud and other criminal acts. And we may need to disclose personal data to competent authorities to protect and defend our rights or properties, or the rights or properties of our business.
What security procedures do we put in place to safeguard your personal data?
Our business systems and procedures ensure we take all reasonable steps to protect your personal data and safeguard it against any misuse or unauthorised access, in accordance with Croatian and European data protection laws. We also have specific security procedures and restrictions (both technical and physical) that limit access to, and use of, any personal data that we hold. Only authorised personnel can access personal data – and they’re only allowed to do it for specific, authorised reasons.
We don’t provide services to children under the age of 18 and we reserve the right to delete any information we may receive from a child under this age. We may receive information about children in certain situations, such as an insurance claim or a customer service dispute. If that happens, we will only collect and use that information with the consent of the child’s parent or guardian.
You have the right, subject to some legal exceptions, to access, correct or delete any personal data we keep about you, and to object to your personal data being processed. You can ask us to update or delete your user information at any time by request on our contacts.
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